Cart 0

Return Policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Lederkart website.

Following situations may arise:

  • Item was defective
  • Item was damaged during the Shipping
  • Products was / were missin
  • Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases.

Points to be noted:

  • Seller can always accept the return irrespective of the policy.
  • If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*.
  • The Lederkart is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Lederkart is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Sellerand the Buyer. At no time shall Lederkart hold any any right, title or interest over the products nor shall Lederkart have any obligations or liabilities in respect of such contract. Lederkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  • Pricing on any product(s) as is reflected on the Lederkart may due to some technical issue, typographical error or product information published byseller may be incorrectly reflected and in such an event seller may cancel such your order(s).
  • You release and indemnify Lederkart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Lederkart and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Lederkart cannot take responsibility or control the information provided by other Users which ia made available on the Lederkart.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund.

Buyer needs to raise the return request within the return period applicable to the respective product.Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:

Replace after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

Refund after shipment collection – Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

Refund without shipment collection – Seller has agreed to refund the buyer without expecting the original shipment back)

Replace without shipment collection – Seller has agreed to replace the order without expecting the original shipment back)

On certain select days as specified by Lederkart separate policies may be applicable.

In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account.

In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.

Further for returns being made by Buyer to the Seller of the product, the following parameters needs to be ensured by the Buyer:

CategoryConditions
ClothingShould be "New & Unworn"
Leather GoodsShould be "New" and returned with original packaging

If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller.
Shipping cost for returning the product shall be borne and incurred by the Seller.

Replacement
Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy withthe item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.

Points to be noted:

Seller can always accept the return irrespective of the policy.

If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*.

Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed:

  1. Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
    • Shipping was damaged
    • Item was defective
    • Item Dead on Arrival
    • Item(s) were missing
    • Wrong item sent
  2. An intimation shall be provided to Seller seeking either “approval” or “rejection” of the replacement request.

In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer.

Incase Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to resolution@flipkart.com.
In case the Seller doesn’t have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu ofreplacement. All the product parameters shall be required to be complied with in cases of replacement.
If the Seller doesn’t respond to the Buyer’s replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall beprocessed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller.
All shipping and other replacement charges shall be borne and incurred by the Seller.

Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item’s applicable return/replacement policy on the product page for any exceptions to the table below.

CategoryPeriodConditions
Clothing & Leather Goods07 days exchangeYou may return for an exchange within 30 days of delivery, so long as it is unworn, unwashed, without stains, undamaged and with all original tags still attached.